Particularly within the leisure centre environment it is important :: Business Management Studies

Particularly within the leisure centre environment it is important to identify and address those factors which improve the safety of the customers , maintain high levels of services , quality of facilities and promote a healthy safe work environment. In the various activities of modern life social domestic, work or leisure the cost of work place accidents and incidents is immense in terms of wasted costs, loss of revenue, insurance claims and premiums and a host of unquantifiable indirect costs. Its is incumbent upon all organizations to identify and evaluate the environment within which they operate regardless of whether they are in manufacturing , services transport or leisure ect .however , within each of these sectors there are specific issues to be address and actions to be taken in relation to health and safety and customer satisfaction . Particularly within the leisure centre environment it is important to identify and address those factors which improve the safety of the customers , maintain high levels of services , quality of facilities and promote a healthy safe work environment. When considering the customers of a leisure centre the factors which are likely to affect health and safety and promote a high level of customer satisfaction must be identified first. Then what must be determined is the ability to control this risk, after risks have been identified an effective prevention policy must be prepared for implementation. Within the physical confines of a leisure centre there are certain aspects of the environment that are of particular important when trying to balance the paramount need of a safe environment ,a pre set budget and the desire to maximize customer satisfaction. These factors include essential housekeeping issues such as maintenance on buildings and equipment, factors affecting by legislation including noise, light, air temperature and renewal and statutory requirements on electrical risks, chemicals storage etc and other external issues such as customer confidence in staff commitment and ability to become professional in areas such as First Aid. Initially the leisure centre management has to develop a Health and Safety policy in conjunction with the public. Usually a framework for identifying risk bearing activities, this can be done by a mixture of staff questionnaires, monitoring and through customer satisfaction surveys. The next step is to develop risk avoidance procedures which in a leisure centre may include preset policies such as manning levels in pool areas, storage of equipment/chemicals etc. Next it is important to evaluate these risks and combat them at source such as â€Å"no running in the pool area†; chemicals to be kept under restricted access, and all electrical equipment to be inspected and approved at regular