Process Design (Operation Management) Essay Example | Topics and Well Written Essays - 750 words

Process Design (Operation Management) - Essay ExampleThe approach aimed at delivery of high fiber, unique and uniform mix of prepared foods in a clean environs and cheerful courtesy. It is a face-to-face kind of delivery but the employee never touches the product but nevertheless delivers to the customer (Khanna, 2007).In the self- helping approach, the company involves customers in the production of function. This is done to improve the efficiency and quality of services provided by the institution. This enhances customer service delivery satisfaction and appreciation of the companys services (Mottershead, & Woods, 2003). This kind of approach also reduces time taken in the delivery of services and allows the company to turn on effective and economical delivery of services (Mottershead, & Woods, 2003). In the food service, customers green goddess order for desire type of food through the company website and they can be delivered as per the customer requirements and on time. Customers can also pay for their specific orders online and file complaints to the company. Through this approach, the organization will be able to harness addressed problems as well as enabling customer satisfaction(Mottershead, & Woods, 2003).Another method commonly utilize by companies is personal attention approach. This approach is aimed at developing a positive relationship between individual sales men and customers. A good example of this kind of approach is the kind of service offered in hotels (Khanna, 2007). This allows for customer loyalty in service delivery and to the company. Since employees contact the customers directly, service delivery is efficient (Khanna, 2007). It is also easier for the customers to express their dissatisfaction or gratitude to the organization. The employees also come familiar with the customers tastes and preferences and delivery of services will be efficient since they know what customers need. Hotels with this type of approach even go to t he extent of sending birthday card or